ZENN | 退款政策 Refund Policy

1. 基本原則

本服務販售之點數屬數位商品。點數一經用於生成 AI 報告（內容已交付），該次消耗即不可退款；尚未使用的點數則受以下保障。

2. 未使用點數：14 天鑑賞退款

自購買日起 14 天內，整包點數完全未使用者，可申請全額退款；部分使用者，退還未使用點數之比例金額（以該包實際成交價按比例計算，贈送點數不計價）。

3. 技術故障

若因系統錯誤導致「已扣點但未取得報告」，我們將主動或依你的回報補回點數；若你不願接受補點，可改為退還等值金額。

4. 不適用退款之情形

（a）已成功生成並交付之報告（數位內容已履行）；（b）新戶贈送、活動贈送之點數；（c）對解讀內容的主觀不認同（命理解讀本質為觀點性內容，我們保證計算依據與方法論，但不保證你認同其詮釋）。

5. 如何申請

來信 support@zennbazi.com，附上註冊 Email 與訂單編號（Paddle 收據上可找到）。我們於 3 個工作天內回覆；核准後由交易服務商 Paddle 原路退回，入帳時間依你的發卡行而定（通常 5-10 個工作天）。

6. 爭議處理

若對處理結果不滿意，得依消費者保護法向消保單位申訴。本政策與 Paddle 買家條款並行適用，以對消費者較有利者為準。

Refund Policy (English)

1. Principle. Credits are digital goods. Once a credit is spent to generate an AI report (content delivered), that consumption is non-refundable. Unused credits are protected as follows.

2. Unused credits — 14 days. Within 14 days of purchase: fully unused packs are refundable in full; partially used packs are refunded pro-rata for unused credits (bonus credits carry no monetary value).

3. Technical failure. If a credit was deducted without delivering a report, we will re-credit you, or refund the equivalent amount at your choice.

4. Not refundable. (a) Successfully delivered reports; (b) complimentary/promotional credits; (c) subjective disagreement with interpretations (we guarantee the methodology, not your agreement with it).

5. How to request. Email support@zennbazi.com with your account email and Paddle order number. We reply within 3 business days; approved refunds are processed by Paddle to the original payment method (bank posting typically 5–10 business days).

6. Disputes. This policy applies alongside Paddle's Buyer Terms; whichever is more favorable to the consumer prevails.